Support Page: Professor Pete's Classroom - Professor Pete’s Classroom

FAQs (Frequently Asked Questions):

Q1. I can’t log in. What gives?

A. First thing: we are sorry to hear you have had trouble logging in, and we understand your frustration. Please be patient and we will gladly help you to log in. Be assured that, except in the unlikely situation that our site is currently down, we can sort this out and get you logged in within a few minutes.

This problem can occur for a long list of possible reasons. However, here is the most common: the member has not entered the correct email and password. It’s that simple.

Now, we don’t mean to insult you. I’m sure you know how to log in to a website. But the fact is that the computer checking your login attempt has no feelings for you and doesn’t know how frustrated you are right now. It simply checks the credentials you have entered, and if they match, it lets you into the site. If they don’t, it won’t apologise but will simply block your access.

We, on the other hand, care very deeply about your frustration and will be only too pleased to help you, once we know you’re having a problem.

Before waiting for our help, however, there are a few things you can try for yourself:

1. Take a deep breath, and double-check you are entering the correct information on the correct page. Find the email you received when you first signed up containing your login credentials (username and password). Go to profpete.com.au/login/ and very carefully copy and paste those details from the email into the login form. N.B. Make sure that you don’t add a space after either the username or password, or it won’t work.
2. If this is unsuccessful, go back to the login page.  Click the link under the login form which says “Forgot password?”.

A form will appear. Enter the email you used when you signed up, click the button “Send my Password”:

N.B. If you enter an incorrect email address, the system will not warn you. But you will not receive an email containing your password. If you do not see the email after 5 minutes, try the form again with a different address. If you cannot remember the address you used, or you wish to change the address on your account, contact us and we can address that for you.

3. Still having trouble? Try logging in using a different device or a different browser. Sometimes a setting on the device, or a cached page or cookie can cause the login form not to work correctly.
4. If this doesn’t work, take note of any message you see on the screen. Fill in the form on our Contact Us page, providing the email address you are using and any steps you have taken to work around the problem. We will address this as soon as we can as a High Priority task; basically we will drop other work we are doing to get you logged in, because we know how frustrating this can be and want you back inside the members only part of our site right away.

Q2. I love the free resources you have sent me. Could you send me more resources on topic xyz?

A. Sorry, but no. We send regular emails to all the people on our email list (several thousand people), sharing links to a selection of free resources. We do this so that they can see how we design and produce resources for teaching K-6 mathematics, and decide if that is what they want for their own classrooms.

It appears that you, in fact, are someone who likes the style of the resources we produce. Great!

Please note that we are a business, operated from home, with a very small staff and a single office. We are not supported by any government department or other benefactor, but exist because our members have paid to access all our best resources for a whole year, without paying another cent. We invite you to join our existing members, so that you too can take advantage of what we offer.

Without members, we cease to operate. It really is as simple as that.

Q3. I am looking for resources on a topic, but you don’t seem to have any. May I request that you create something to cover that topic?

A. Absolutely. We are sorry that we don’t have anything on that topic right now. But we are continually upgrading our resources list and creating new resources to cover new topics. Sometimes that is in response to a suggestion from one of our members.

Of course, it may take us a little while to produce a new resource on that topic, depending on what else is currently going on in the office. So it will help if  you can delay teaching the topic for a while, if you want to wait for us to create the new resource.

To request or suggest a new resource for K-6 mathematics, go to the Contact Us page and enter the form. If you are a member, be sure to tell us who you are so we can confirm your membership (members get priority with requests such as this).