We want every customer to be delighted with our products.
We offer refunds of the purchase price on any paid product within the “refund period”. This includes refunds on physical goods, as detailed in this policy.
Unless we state otherwise at profpete.com, the refund period on every product is 14 days. Certain product are offered with a longer or shorter refund period which is stated in our marketing materials or product documentation for that product.
If you are not happy with your purchase for any reason, contact us within the product’s refund period of the purchase date for a full refund. Contact support@profpete.com with the purchaser’s name and email, and if possible the invoice date.
Physical goods shipped to the purchaser, such as BlitzIt Mathematics Radar Books, may be returned for a refund within the stated refund period. Most publishers do not offer refunds on physical goods; the Company believes that customers should be happy with their purchases and so will honour requests for refunds on physical goods as detailed in this policy. Returned goods must be returned in “as new” resaleable condition; Company staff will inspect returned goods before approving a refund. Shipping costs to return physical goods are the responsibility of the purchaser. The Company does not currently at the date of this policy impose “restocking” fees on returned goods; nevertheless the Company reserves the right to subtract a restocking fee on returned goods in the future, at its discretion.
User End Licenses on our product prohibit resale or transfer to another person. Downloadable products for which a refund has been given must be deleted from all devices on which they have been saved, and must not be transferred to other people or devices.
Contact Us
The Company welcomes your questions or comments regarding this Policy:
Courageous Investing Pty Ltd ATF The P & P Trading Trust
PO Box 151
Beenleigh Qld 4207
AUSTRALIA
Email Address:
Effective as of 11 January 2020
